Shipping & Delivery
+- How much do you charge for shipping? What are my delivery options?
To ship products to the US & Canada, we coffer free shipping no matter how large your ordered product is. You will also have an option to upgrade from standard curbside delivery to white glove delivery for an additional $250.
Deliveries to some remote areas in Canada and the United States may be charged extra.
- Standard Free: Delivery to Ground floor/front door. Our delivery personnel will bring your items to the front door or the closest possible ground floor location (such as the lobby). They will not go upstairs or enter the residence (due to liability reasons).
- White glove delivery $250: Inside delivery/delivered to residence. The delivery team will bring your items into the room of your choice. They will not take the packaging material away as these may be needed in case of Returns.
+- How can I check the status of my order?
We normally ship furniture via our chosen courier, allowing us to track the shipment from origin to shipping address. The delivery service will contact you for an appointment.
For smaller items, we ship through a standard courier service, such as DHL or FedEx.
+- How long it will take to receive my order?
- In stock item: Once you place an order, your item is shipped within 3-5 business days from our warehouse. Depending on your location, it typically takes about 5-10 business days to arrive via ground shipping.
- Not in stock/custom item: After you receive a confirmation email from us, it takes 8-10 (pending customs clearance) weeks to be delivered.
+- Can I change my shipping address after I place the order?
Please contact us via email or phone to update your details. This can be done 24 hours prior to shipping your order. In the case that your shipment has already been dispatched, unfortunately you are not able to change the address for delivery. There will be an additional fee from the courier for re-delivery attempts.
+- Will I get a call when the furniture is going to be delivered?
Yes. Once the shipment reaches your local area, the delivery service will contact you to arrange a date and time to deliver the product. The available delivery time slots will depend on local delivery partner. Appointments will be available generally between Monday to Friday 9AM-5PM, but your local delivery partner may be able to accommodate times outside of this slot. If the item you ordered is a small sized and is being delivered by a standard courier service such as FedEx or DHL, you will not be given advance notice of the exact delivery time. You can always track this shipment online to know when it will reach you.
+- What happens if I miss my delivery appointment?
Our local delivery partner will be in touch with you in the event of a missed delivery. You will be contacted for a re-delivery time. Extra charges may apply.
+- Can you deliver my table after certain date?
Yes, we would be happy to accommodate you in this regard.
Once you have placed your order, please give us a call or simply reply to your order confirmation email and we can put the shipment on hold until otherwise stated by you. When you have a date ready, please contact us again with this information and we will ship the order accordingly.
+- Do you ship to Hawaii, Alaska, and Puerto Rico?
Yes! However, there is an additional shipping fee that varies based on your location and size of the order. Please contact our customer service team to inquire about the additional fees.
+- Do you ship internationally?
We currently only offer standard shipping to addresses in Canada and the continental US.
Returns, refund & Cancellation
+- Can I return my order?
Yes! You can return or exchange an item for any reason within 30 days of delivery.
Please remember to retain the original packaging until you are sure that you will be keeping the item. The item and packaging must be in brand new, resalable condition to be eligible for return. The customer is responsible for the shipping (original and return) costs. We will refund the purchase price, less the cost of original shipping. Contact us at email@example.com to get more information.
+- If I decide to return my order, what happens next?
If you decide to return the item to us, please contact us to initiate the return process. You will be required to carefully package the item with the original packaging material. Our shipping partner will then contact you for a convenient time to pick up the return product.
Once the item reaches our warehouse, it will be inspected to make sure it in perfect condition. Passing this check, we will process a refund less the return shipping charges. Refunds typically take between 5 and 10 business days to process depending on the credit card / banking establishment.
+- What happens if I no longer have the packaging for the item?
We strongly encourage you to keep your packaging for 30 days in case you decide you want to return your order.
You can still return your item, however we charge a reboxing fee to ensure that we are able to package the item appropriately to be shipped back accordingly.
This fee varies based on the size of the item and packaging material required.
+- Can I cancel an order?
Yes, the order can be cancelled prior to shipping at no charge. We will issue a full refund.
If you decide to cancel your order after your order has left our warehouse, we will issue a refund less our shipping fee.